RETURN , REFUND AND EXCHANGE POLICY
14 days to Return?
If you aren’t satisfied with the quality of the items you receive, you may initiate a Return Request within 14 days from the date of the item’s arrival. All return requests are subject to evaluation and our friendly Customer Service will be glad to guide you through it.
✔ Items should be unused, unwashed, undamaged, and unaltered to be eligible for returns/exchanges.
✔ We don’t offer Free Return Shipping nor do we provide refunds for any fees that may result from shipping a Return.
✔ All Clearance Items purchased at Realistic Toys By Emma are final sales and cannot be exchanged or returned for a refund.
✔ To ensure that your Return is valid and eligible for a refund:
✔ Always process a return in accordance with our Return procedure
✔ Be sure to provide the tracking number as soon as you ship your return
✔ Please take time read through our Refund Policy below , for more information on how much you may expect to receive for a return.
Should you wish to Exchange an item you received due to issues with Quality, this can be arranged by simply following our Return Procedures and specifying “Exchange” as your “Desired Resolution”.
Do note that Exchanges are an alternative resolution for Returns and are bound by the same guidelines and limitations.
Note: For your Security, refunds will only be transferred back to the Original Mode of Payment you used when placing your order. For situations that may need refunds transferred to another Account, we would be happy to provide the refund as a Voucher instead.
Cancellation Policy (Please Read Carefully)
We will have to take 20% of order amount as compensation if cancel. Because all the orders are automatically arranged to prodction. All prework need to be done ahead of time, for all toys are handmade. Please kindly read our cancellation policy carefully.
NOTE: If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
Please contact our Customer service at firstname.lastname@example.org to get the return address.